How to Send WhatsApp Message To Customer when New Order is Received in Shopify ?

To receive Shopify order notifications on WhatsApp, follow these steps:

  1.  Create a Webhook in Automation Builder
  • Go to Automation Builder and create a new webhook.
  • Choose a custom webhook trigger and give it a title.


2. Add webhook in shopify

  • Go to setting>Notifications, scroll down, and click on create webhook.
  • Set the event to "Order Creation", the format to "JSON", and the url to webhook url.
  • Select appropriate API Version and save the webhook.


3. Capture Incoming Webhook Data

  • In Automation Builder, click on "Capture Incoming Webhook" and then place an order from Shopify.
  • The data received from Shopify will be displayed in Automation Builder.


4. Send WhatsApp notification

  • Open your Automation Builder and add a CRM block to your workflow.
  • Within the CRM block, choose the "Send Template Message" option.
  • Select the template you wish to use for the order notification.
  • Enter the recipient's WhatsApp number and define the body of the message by using the variables captured from the Shopify order data.
  • Save your changes and make sure the workflow is enabled.


This setup will ensure that whenever a new order is placed on Shopify, a notification will be sent directly to the provided WhatsApp number, keeping you updated in real-time.


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