How To Search Data From Google Sheet And Respond To User In Bot ?

Google Sheets Integration: 

Example: How to Create a Complaint Status Bot with google sheets integration

  1.  Start with a Bot Builder: Create a new bot with keyword trigger or any other suitable trigger.
  2.  Prompt for Complaint Number: Configure the bot to ask users to enter their complaint number.
  3.  Select google sheets from add automation app: Securely authenticate with Google Sheets to access the required spreadsheet.
  4.  Configure Sheet and Column Selection: Specify the correct sheet and columns to search for the complaint number.
  5.  Store Search Results: Save the search outcomes in bot fields for subsequent steps.
  6.  Implement a Router: Set up a router with filters to handle the scenarios of no match or successful match in the Google Sheets.
  7.  Handle No Match Found: If no matching row is discovered, prompt the user to re-enter a valid complaint number.
  8.  Respond with Complaint Status: If a match is found, the bot should inform the user of their complaint status.
  9.  Enhance the Bot: Consider adding more bot fields and customizing the response messages for a better user experience.


Watch the video tutorial for a better understanding:


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