How To Search Data From Google Sheet And Respond To User In Bot ?
Google Sheets Integration:
Example: How to Create a Complaint Status Bot with google sheets integration
- Start with a Bot Builder: Create a new bot with keyword trigger or any other suitable trigger.
- Prompt for Complaint Number: Configure the bot to ask users to enter their complaint number.
- Select google sheets from add automation app: Securely authenticate with Google Sheets to access the required spreadsheet.
- Configure Sheet and Column Selection: Specify the correct sheet and columns to search for the complaint number.
- Store Search Results: Save the search outcomes in bot fields for subsequent steps.
- Implement a Router: Set up a router with filters to handle the scenarios of no match or successful match in the Google Sheets.
- Handle No Match Found: If no matching row is discovered, prompt the user to re-enter a valid complaint number.
- Respond with Complaint Status: If a match is found, the bot should inform the user of their complaint status.
- Enhance the Bot: Consider adding more bot fields and customizing the response messages for a better user experience.
Watch the video tutorial for a better understanding:
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