Different Types Of Triggers ?

Our platform offers various triggers to enhance user engagement and interactions. Below is an overview of the available triggers:

  • New Message Received: Activates whenever any incoming message is received. This ensures immediate response capabilities to all incoming communication.
  • Message Match Keyword Condition: Triggers when messages contain specific pre-defined keywords. This allows for targeted responses or actions based on specific content.
  • Hot Keyword: Similar to the Message Match Keyword Condition, but with the capability to interrupt an existing bot flow to priorities the response. This is useful for high-priority keywords.
  • Inbound Webhook Trigger: Initiated by an external webhook. This trigger is useful for integrating external systems or services into the platform dynamically.
  • Click to WhatsApp Ads: Activates when a user interacts with a specific Facebook ad, directing them to a WhatsApp conversation. Ideal for seamless transition from advertisement to interaction.


The priority of triggers is as follows:

  1.  Facebook ADD ID
  2.  Inbound Webhook Trigger
  3.  Hot Keywords
  4.  Message Match
  5.  New Message Received



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