1.  Start by Creating a New Bot Flow: Begin with clicking on "Create Bot Flow". Enter a meaningful name for your bot to proceed.
2.  Choose a Trigger: Select an appropriate trigger for your bot flow. For instance, you can opt for a keyword-based trigger. Specify the necessary conditions that activate this trigger.
3.  Building the Bot Flow:

• Enhance your bot's interaction by adding nodes. Common nodes include:
• Send Message: Ideal for sending out notifications or information. The bot sends a message and moves to the next action without awaiting a response.
  
• Ask a Question: Utilize this to engage with users. Design interactive messages with buttons or dropdown lists. Capture responses in a custom field for future reference.

4. Enhancing Interaction:

• Specify validation for incorrect inputs to ensure data quality.
• Define how long the bot should wait for a user reply before proceeding.

5. Tailoring Responses:

• For responses using buttons or lists, set up distinct nodes that correspond to each choice. This allows for a more organised flow and personalised interaction paths.

6. Assigning Chats and Following Up:

• Assign chats to specific agents when needed.
• Post-assignment, you have the freedom to ask further questions to gather more information.

7. Keeping the Session Open:

• Use the "Stay in Session" node if you wish for users to continue interacting with the bot after completing the initial flow.

8. Saving Your Workflow:

• Don’t forget to click on "Save Workflow" to apply your changes and activate the bot flow.

By following these steps, you will effectively set up a basic bot flow that caters to your specific interaction requirements.

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