How To Send Tracking link To Customers In WhatsApp And Collect Feedback For Shopify Orders ?
Sending Tracking URLs and Collecting Feedback via WhatsApp for Shopify Orders
- Create a Custom Webhook in Shopify
- Navigate to your Shopify admin panel and create a custom webhook.
- Once created, copy the webhook's URL.
2. Configure the Automation Builder
- Utilize the automation builder to capture data from the incoming webhook.
- Extract the order status URL from the webhook data.
- Use the split text function to isolate the variable part of the URL.
Create WhatsApp Message Template with Tracking URL
- In the WhatsApp API, design a template message incorporating a dynamic URL button for tracking.
- Send Tracking Information to Customers
- Dispatch the CRM template message through the WhatsApp API, ensuring customers receive their order tracking URL.
- Collect Customer Feedback
- Implement a time delay of 10 days in the automation workflow.
- After the delay, send another CRM template message to gather feedback on their purchase experience.
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