How To Import Contacts And Send Bulk Messages To Users ?
Importing Contacts
- Ensure the number column in your CSV has the country code without the plus sign, and no spaces or dashes. Format it as a custom number format.
- Create custom fields for any additional columns in your CSV file.
- Map the CSV headers to the appropriate system fields or custom fields during import.
Sending a Bulk Campaign
- Create a new campaign and select your audience. You can choose all contacts or segment based on custom fields.
- Choose the message channel. Options include pre-approved templates, regular, or bot templates.
- Select or create a template. Personalize the message using custom fields.
- Test the message before sending.
- Set a time gap between multiple messages using the message flow option.
- Optionally, save the user's replies to custom fields.
- Click on the rocket icon to trigger the campaign.
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